Clearfacts, owned by Wolters Kluwer, wanted to extend its Kyte platform into mobile while creating a stronger competitive advantage for its customers. Together with Clearfacts, icapps designed and developed a React Native mobile app that turns a complex multi-step process into an intuitive mobile workflow.
Challenge
Kyte was originally developed to support SMEs with their digital obligations, but its simplicity has also made it popular with larger organizations. With competitors yet to offer a comparable mobile solution, Clearfacts saw an opportunity to extend Kyte to mobile and strengthen its position in the market.
A main challenge was translating the existing web experience to a much smaller screen. On the web, users could edit a large, PDF-based form within a single interface. On mobile, this approach would not provide the usability users needed.
The existing APIs also weren't designed around a step-by-step mobile experience. This meant the team had to rethink parts of the existing web structure while maintaining the functionality of the platform.
Solution
icapps designed and developed a custom mobile application for Kyte using React Native, building on the existing React-based web platform.
The solution focused on turning a complex workflow into a clear and accessible mobile experience, while maintaining the functionality users already relied on.
Key elements included:
- A dedicated mobile experience that extends Kyte beyond the web.
- A multi-step workflow that breaks down complex PDF-based forms into manageable steps.
- React Native development to create the mobile app while building on the team's existing React expertise.
- Optimized mobile flows, including a simpler approach to VAT selection across different countries.
- UX/UI design and accessibility guidance to support a consistent and user-friendly experience.
Project initiation
The project was approached as a close collaboration between icapps and Clearfacts, combining the expertise of both teams.
One of the biggest challenges was adapting the existing architecture to support the new mobile workflow. Rather than simply replicating the web experience, the team worked through how complex interactions could be redesigned for mobile. This included rethinking existing flows and making technical adjustments where the original APIs did not support a step-by-step approach.
The team is now in an intensive testing phase, continuously addressing change requests and bugs to refine the application.
Accessibility has also remained an important consideration. As Kyte undergoes a redesign to align with Clearfacts’ branding, icapps is working closely with the design team to ensure new design choices remain compatible with European accessibility requirements.
User engagement and feedback
The collaboration successfully brought Kyte's complex web functionality to mobile, creating a new channel for users while helping Clearfacts differentiate its offering in a competitive market.
