Proximus aims to open up a world of digital opportunities so that people can live better and work smarter. The company is at the heart of the digital revolution, delivering communication and entertainment experiences for residential consumers and enabling digital transformation for enterprises.
This is illustrated by a new brand promise: "Think possible". Proximus wants to change the media experience of their customers, allowing them to find their way more easily through the immense offer of digital content. As such, they have launched Proximus Pickx, a new TV interface and an innovative content platform.
Consequently, the Proximus TV app evolves into the new Proximus Pickx app, which offers even more entertainment content and personalized recommendations. With the new app, users are able to watch TV, movies, series, sports, … on all screens, anywhere and anytime.
To design and develop the Pickx app, Proximus was looking for a new partner. Since the integration of the app requires specific skills and a lot of expertise, this was not an easy task.
Proximus has a strong in-house development team that creates cross-platform components to communicate with its entertainment backends. They found a match in icapps, thanks to our knowledge and expertise on both entertainment app development and backend integration. This was the beginning of an interesting collaboration with a team consisting of developers and designers of Proximus and icapps. At the Proximus offices, soon the team was known as ‘Proxicapps’.
icapps taking over the wheel
The project had already been kicked off by the former development partner of Proximus. In order to insure the quality, it was necessary to start with a profound assessment of the existing code.
Backend development is done in-house by Proximus. For the UX/UI design and integration of the mobile applications for both iOS and Android, our icapps team worked closely together with the Proximus team.
A uniform user experience
In our design process, we focused on aligning the designs with those of the other Proximus Pickx platforms, being TV and web, to ensure a uniform user experience. This was challenging, since every platform is used in a different way, with a different purpose. On mobile devices, for example, viewers will use the app to follow up on new content, to quickly record a program while on the go, and to play short videos. On the big screen, the app is mostly used to watch a movie while relaxing at home Frequent user testing was necessary to find the ideal marriage between platform-specific user experience and uniformity of all contexts.
The close collaboration within the team was an important factor in succeeding. On top of the biweekly demos, alignment meetings were organized. During these meetings, all designs for web, mobile and TV were compared to enable immediate adjustment of potential deviations.
The entire ecosystem we created together with Proximus consists of three separate technologies. This is where we could offer Proximus an extra advantage: our product teams, fixed teams with both developers and designers that work on specific products only. After icapps merged into multidisciplinary teams one year ago, Proximus could count on a mature team, existing of team members with their own specific strengths.
“The formation of Proxicapps, a team consisting of employees of both Proximus and icapps, saved us a lot of time and effort. This allowed us to get great results in a short amount of time,” Niko Ampoorter, Domain Manager at Proximus, explains.
“And more so,” adds Lars Van Huyck, Product Manager at Proximus, “the team was not afraid of working around the clock to meet important deadlines.”
The formation of Proxicapps, a team consisting of employees of both Proximus and icapps , saved us a lot of time and effort. This allowed us to get great results in a short amount of time.
I am really proud of what we have set in the market together on our new Pickx app, both for iOS and Android. This would not have been possible without the hard work of both Proximus and icapps teams.
We're only at the start
Our successful collaboration will continue with developing the Pickx app into an extensive entertainment platform, on which every user will be able to find and consume their favorite content. On each device, anywhere, anytime.
“I am really proud of what we have set in the market together with our new Pickx app, both for iOS and Android. This would not have been possible without the hard work of both Proximus and icapps teams. Proxicapps…. Think possible!” Jim Casteele, Director of Consumer Strategy, Growth and Innovation at Proximus.
We’d be happy to tell you more about our work, as well as the possibilities for your organization.